Services
We recover what you are owed. And we find you new customers.
Two divisions: receivables management, and sales and marketing.
Receivables Management
Recovering the money you are owed, without costing you the customer.
- Overdue accounts managed from first contact through to settlement
- Repayment terms your customers are able to maintain
- Collections conducted within the regulations applying to each account
Sales & Marketing
Identifying your next customers, and converting them.
- New customers identified and qualified
- Sales support from first contact through to signature
- The documentation and reporting behind a sale
Technology-driven efficiency
- Automation Tools
- Software handles the repeated steps, so the team spends its time on the conversations that recover money.
- Data Security
- Our information security management is certified to ISO/IEC 27001:2022. Your data remains where it should, accessible only to those authorised to see it.
- Status On Request
- Status is reported on a fixed schedule, and we will tell you where an account stands whenever you ask.
Quality & compliance assurance
- Regulatory Compliance
- We work to the regulations governing each sector we serve, and to each client's own collections policy.
- Checked At Every Stage
- Checks are built into each stage, and every error found is logged and corrected.
- Continuous Improvement
- We audit regularly, record what we find, and correct it.
What we deliver
How both divisions are run.
- 01
Compliance & Security
Personal data is handled under UAE data protection law. Collections for banks and lenders are conducted to UAE Central Bank requirements, and every account to your own policies. Calls are recorded, reviewed and scored.
- 02
Data-Driven Decisions
Your reporting shows what has been recovered and what remains outstanding, how the pipeline is moving, and where performance is beginning to slip. You see precisely what we see.
- 03
Customer Experience
Telephone and email, handled by people who know your product well enough not to work from a script.
- 04
Industry Expertise
Banks and lenders, property and telecom account for most of our work. Teams are staffed by sector, so the people on your account already understand the regulations you operate under.
- 05
Scalable Support
We add capacity for a busy launch and reduce it afterwards. The quality standards do not change with the headcount.
- 06
Process Optimisation
We examine how the work actually flows, then remove the steps that occur twice. Fewer handovers, and a lower cost per case.
If you have a portfolio you would like worked, or a campaign you would like run, tell us what is involved.
Get in touch