Company
We’re judged on the same numbers you are.
We run disciplined operations and look after the people doing the work. Our information security management is certified to ISO/IEC 27001:2022, and everything rests on keeping data secure and remaining within the regulations.
Our vision
To be the firm a lender turns to first when an account goes bad, and the one it worries about least thereafter.
There is nothing clever about achieving it: work every account properly, remain within the regulations while doing so, and be candid about the months that go badly as well as those that go well.
Our mission
We help our clients grow by taking work off their hands.
We want our clients to grow, and to spend less on running the back office. We also want them to remain with us because the work is good, rather than because the contract is long. They concentrate on what they do best, and we take care of the rest.
We build teams around an industry rather than around a task, so the people handling your customers already understand your product, the regulations you operate under, and which months are busiest.
Our journey
Thirty years of it, and the same two lines of work throughout.
- 1996
Group heritage
The group was founded on receivables management and sales and marketing, the same two lines of work Azzite runs today. Three decades of industry knowledge and relationships with businesses and financial institutions were built on that foundation.
- 2007
Middle East expansion
Expansion into the GCC, and into the regional banking and financial services sector. Working across several markets gave the group a working knowledge of local business conditions rather than a theoretical one.
- Today
Regional expertise
Azzite operates across the UAE, India and the GCC, with receivables management and sales and marketing as two complementary divisions. Teams combine industry knowledge, technology, data and regional understanding.
- Ahead
What comes next
Continued investment in people, technology and capability, and in long-term client relationships rather than long contracts.
Who we are
Six standards we hold ourselves to.
- People & Culture
- Our people are the business. We fund training, and we want them to stay long enough to become genuinely good at the work.
- Core Competence
- People who have done the work before, operating to written procedures. There is nothing clever about it.
- Driven by Relationships
- We work on trust. In practice that means monthly figures you can verify against your own.
- Recognised Performance
- You judge us on how much is recovered, on how many commitments customers keep, and on what the audits find. Those figures are sent every month, in full.
- Innovating Ahead
- We adopt new tools where they save time, but not where they replace someone's judgement.
- Service Philosophy
- You set the target. We tell you before signing whether we believe it can be met.
Who does the work
A collections account, from the people on the telephone through to your principal contact.
| Function | |
|---|---|
| Credit Counselors They manage the accounts: contacting the customer, establishing what can realistically be repaid, agreeing a plan, and following it until payment is received. | They manage the accounts: contacting the customer, establishing what can realistically be repaid, agreeing a plan, and following it until payment is received. |
| Team Managers They lead a team of credit counselors and manage a portfolio themselves, generally the escalated accounts. They review calls and coach on them. | They lead a team of credit counselors and manage a portfolio themselves, generally the escalated accounts. They review calls and coach on them. |
| Group Managers They hold responsibility for the portfolios and the profit and loss behind them. This is your principal contact, and the person who chairs your reviews. | They hold responsibility for the portfolios and the profit and loss behind them. This is your principal contact, and the person who chairs your reviews. |
| Quality and compliance They review calls and documentation, and keep each account within the regulations applying to it and your own policies. | They review calls and documentation, and keep each account within the regulations applying to it and your own policies. |