About this role
You hold end-to-end responsibility for several bank portfolios, delivered through the Team Managers reporting to you, alongside an allocation of your own. The role is part strategic and part operational: determining how accounts are segmented and allocated in order to maximise recovery, then handling the high-value and complex cases personally. You own the profit and loss for your segments, act as the client's principal operational contact, and are accountable for compliance across everything within your remit.
Responsibilities
- Hold end-to-end responsibility for the performance of several bank portfolios
- Lead the Team Managers and the credit counselors reporting to them, and account for their delivery
- Maintain an allocation of your own, handling high-value and complex accounts personally
- Determine how accounts are segmented and allocated in order to maximise recovery
- Own the profit and loss for your segments: recovery, revenue, and the cost of delivery
- Monitor performance across portfolios and close gaps with specific corrective action
- Chair weekly and monthly client reviews, and present outcomes accurately
- Manage escalations to root cause rather than to symptom
- Account for UAE Central Bank compliance and audit readiness across every portfolio held
- Maintain staffing levels and stability, and develop the next tier of team leaders
Requirements
- Six to ten years' experience in collections or credit operations
- Three to five years leading teams and owning portfolios
- UAE banking collections experience
- A record of managing several portfolios concurrently
- Profit and loss ownership, reporting, and senior client relationship management
Nice to have
- Experience developing a leadership pipeline rather than recruiting into vacancies alone
- Experience presenting to a bank's own collections leadership
Interested? Send us your CV.
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